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Practice Areas

CASE STUDY #3 - KAISER PERMANENTE
Improving service while reducing costs
Kaiser Permanente (KP) is one of the nation's
largest health care providers with 190,000 computers under management
but struggled with a multi-billion-dollar rollout of a paperless
system that required significantly improved incident management.
This project included investigation of
Service Management using KP's Remedy help desk, IT desk-side services,
and support with the goal of significantly reducing overall mean
time to recovery (MTTR) for all incidents and the re-engineering
of existing business processes.
After piloting the new support processes
KP was able to achieve significant reductions in response
times and demonstrated to its internal customers (physicians and
other hospital personnel) that IT is responding to the changing
needs of the business in creative ways with their technology partners.

Kaiser Permanente is
a registered trademark of Kaiser Permanente, Inc.
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Putting IT to use for Business
Helping businesses leverage IT assets to meet organizational
goals
Acceleros expertise is concentrated in the following four general
practice areas: Business transformation, Enterprise 2.0, Business
Intelligence and New Ventures. By focusing on these areas, Acceleros
is able to bring together best practices and advanced knowledge
to support leaders in their field.

Business Process Transformation and Managed Services - Whether
the issue is the reorganization of internal functions to make the
business respond more effectively, or partnering with external service
organizations, Acceleros assists with all areas of process transformation
and managed services for IT and business: Planning and process design,
service partner selection assistance, transition management and
measurement.
Enterprise 2.0 and Beyond Architecture and Development Services
- IT infrastructures are constantly in a state of flux as business
try to keep up with increased demand for web 2.0 and other services
with constantly changing enterprise tools. Acceleros helps to plan
and design enterprise-scale Web 2.0 and SOA applications that are
scalable and can extend to meet future needs, while incoporating
the domain expertise that already exists in your organization.
Green IT - Solar, wind and other sustainable energy programs
are only the tip of the ways that businesses are "greening"
today. Energy management, lighting, data storage, passive solar
applications and other ways of making IT investments more sustainable
are being applied - for both the world and business bottom line.
Business Intelligence (BI) Consulting - A great deal of
information exists within your internal organization, and the world
around you. However, making sense of it all can often be a challenge.
Acceleros helps to provide the business process, and IT linkages
between various internal tools (Oracle, Hyperian, SAS, Siebel, etc.),
the rest of your far flung enterprise and the web to create useful
and actionable knowledge for forecasting, optimization and other
decision support practices needed to run your business.
New Technology Ventures - Keeping abreast of new advances
in business and technology is important to Acceleros and our clients.
Acceleros particularly monitors new ventures and advances in the
areas of biotech, microelectronics, enterprise software, web-based
systems, solar power and clean energy. We also provide technical
and professional assistance to a variety of startups in these areas.
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