Services & Solutions

Assessments and Planning

CASE STUDY #3 - KAISER PERMANETE

Improving service while reducing hospital costs

Kaiser Permanente (KP) is one of the nation's largest health care providers with 190,000 computers under management. However, a multi-billion-dollar rollout of a paperless system required significantly improved incident management and the IT Department was worried that millions of dollars would need to be spent to improve service response.

By re-engineering KP's help desk operations, desk-side services and IT support, Acceleros was able to help KP to significantly reduce response times, improve satisfaction to internal customers (physicians and other hospital personnel) and save millions in operating costs.

Acceleros demonstrated how IT can respond to the changing needs of the business in creative ways with their technology partners.

Kaiser Permanente is a registered trademark of Kaiser Permanente, Inc.

Assessments and Audits

Understanding where you are today

Acceleros helps IT departments understand how to employ best practices in a variety of specific domains and where they can improve. Acceleros provides detailed and objective assessments in a wide range of areas, including:

Capacity Management
Comprehensive IT audit and assessment
COBIT 4.1
COSO and Basel II
eTOM (ITU/NGOSS)
HIPAA IT Controls
IT Change Management
IT Financial Management
ITIL and ITSM Adoption
ISO/IEC 20000
ISO/IEC 27002
ISO/IEC 90003
Microsoft Operations Framework (MOF)
PCI Compliance
Project Management (PMP, Prince2)
Risk and Business Continuity Management
SEI-CMMI
Service Desk / Help Desk Management
SLA Management
Software Quality Assurance (IEEE 730-202)
SOX-404 for IT Controls

Service Strategy and Design

Planning where you need to go

Whether you need to roll out a new service catalog for your IT customers or are developing IT portfolio management, Acceleros can assist you with your service strategy and design. Our IT service managers can help you delight your customers with IT service processes that are easy to use supportable by your organization.

IT Process Re-engineering

Improving your IT operations
Significant savings can often be found by understanding current IT processes and re-engineering those following industry-standard best practices. Let Acceleros help you improve your operational processes so you can gain more from your IT spend and serve your customers better.

Our professionals are skilled at a wide range of process improvement methodologies and frameworks, including: Six Sigma, Kaizen, Shingo, Kepner-Tregoe, Hoshin, CMMI/SCAMPI, ITIL/ITSM and balanced scorecard.

Strategic Business Planning

Staying ahead of the competition
Acceleros can help you compete better against your peers through comprehensive strategic business planning, competitor analysis, industry benchmarking and pricing studies. Our business consultants provide exclusive engagement to assist your strategic planning using Hoshin, Kepner-Trego, SWOT, ROI analysis and balanced scorecard approaches tailored for your business.