Services & Solutions

Managed Services

CASE STUDY #8 - PHILIPS ELECTRONICS

Transforming global service desks

Philips, an international leader in electronics, needed to consolidate and transform its IT infrastructure from more than 130 local help desks around the world to a federated service with 5 global service desks with managed service providers for IMAC-D, Break/Fix and desk-side support.

The project entailed management of the PMO team and establishing the infrastructure for service transition on a global basis involving multiple vendors to transform the IT service teams around the world to support the new service desk model with multi-lingual capability, new IP telephones, centralized service desk software and standardized service catalogue, incident, problem, parts and change management processes.

All of this in addition to developing the procedures for governance and interaction with a new managed services provider that could support the high-quality need of Philips Electronics divisions.

Philips is a registered trademarks of Royal Dutch Philips Electronics

Delivering great services to your customers
Acceleros managed services contracts provide you with skilled on-site teams to supplement your IT department staff and manage constant change. We tailor our service contracts to the needs of your organizations - from 100 to 100,000 - and provide prompt, high-quality and friendly services.

Installs-Moves-Adds-Changes (IMAC)

Managing constant change
Let us help you manage the constant change of desktop installations, moves, additions and updates. Acceleros can help you keep your end user running and your configuration management database up to date. Our professionals will work within your premise environment, and according to your IT policies and procedures, to manage your daily IMAC needs so that your IT staff can focus on moving the organizing forward.

Break/Fix

Keeping your customers functioning
Who do your end users contact when they have a problem with their computer? Do you have a parts depot that manages your various warranties effectively? What about your software library and licenses? Acceleros Break/Fix and deskside support services can keep things running: BIOS updates, software configurations, line-of-business application support, connectivity issues, wireless access, printing, etc. Let us help you with a contract tailored to your needs.

Disposal & Recycling

Secure and Clean
Recycling IT assets is a challenge and takes your IT staff away from helping customers. Let Acceleros assist you with de-installation and disposal contracts that manage your asset disposal, lease returns, data destruction and environmental compliance needs.

International Help Desk

Supporting your customers 24x7
Acceleros can help you design an IT Service Desk, with multi-lingual support, to enable you to support your customers around the globe on a continual basis. We have multiple partners, for every size of organization, to provide entire call centers - nearshore, offhshore and in the U.S. - with customer care, technical support and claims processing.